Player Safety & Well-Being

Responsible Gaming at bjji — Play Smart, Stay Safe

bjji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control of their play at all times.

21+ Only Self-Exclusion Available Deposit Limits Time-Out Tools 24/7 Support
Important Notice: Gambling is a form of entertainment and should never be treated as a way to earn money or recover financial losses. If you feel that your gambling habits are negatively affecting your life, your finances, or your relationships, please use the tools on this page or contact the bjji support team immediately at [email protected]. This platform is strictly for adults aged 21 and above.
Our Commitment

Six Pillars of the bjji Responsible Gaming Programme

Responsible gaming is not a compliance checkbox at bjji — it is a core part of how we operate. These six principles guide every decision we make about player safety on the bjji platform.

Age Verification

bjji strictly enforces a minimum age of 21 years for all registered players. Every account undergoes identity verification to confirm age before deposits or real-money gameplay are permitted.

Deposit Limits

Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it takes effect immediately — and any request to increase a limit has a mandatory 7-day cooling-off period before it applies.

Session Time Limits

Configure maximum session durations so that bjji will automatically remind you — or log you out — when you have been playing for a set period of time. Regular breaks help maintain healthy play habits.

Time-Out Periods

Take a short break from the platform by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out your account is suspended from real-money play, giving you space to reflect.

Self-Exclusion

If you need a longer break, self-exclusion allows you to close your bjji account for a minimum of 6 months or permanently. During self-exclusion bjji will not market to you and will not reopen your account before the period expires.

Reality Checks

bjji can display on-screen reminders at regular intervals showing how long you have been playing and your net win or loss during that session — keeping you grounded in the facts of your current play.

Account Controls

Responsible Gaming Tools Available to Every Player

All of the following controls are accessible directly from your bjji account settings panel at any time. There is no waiting period to activate a restriction — only to relax one.

Deposit Limit Control

Define the maximum amount in Bangladeshi Taka (৳) that you can deposit into your bjji account over any rolling 24-hour, 7-day, or 30-day window. This prevents impulsive over-depositing during an extended session. Limits take effect immediately upon saving. Increases to existing limits are subject to a mandatory 7-day review delay.

Instant Activation

Loss Limit Control

Set a cap on the net losses you are willing to absorb in any given period. When you reach your loss limit, bjji will automatically prevent further real-money wagers until the next period begins or until you contact support to review your limits — after the mandatory cooling-off window.

Instant Activation

Session Duration Reminder

Choose a session duration — for example, 30 minutes, 1 hour, or 2 hours — after which bjji will display a full-screen reminder showing your session duration and net position. You decide whether to continue or log out. This tool is particularly useful for players who lose track of time during live casino and cricket betting sessions.

Player Configurable

Cool-Down / Time-Out

Activate a short-term account suspension for a period of your choice — 1 day, 3 days, 7 days, or 30 days. Your account remains accessible for account information and withdrawal requests during a cool-down, but real-money betting and casino play is disabled for the entire duration. The cool-down cannot be cancelled early.

Cannot Be Reversed Early

Self-Exclusion

Self-exclusion is bjji's most robust player protection tool. Once activated, your account is closed for a minimum period of 6 months, 12 months, 2 years, 5 years, or permanently. bjji will suppress all marketing communications to you for the exclusion period, and bjji staff are instructed not to reactivate any self-excluded account before the agreed end date under any circumstances.

Permanent Option Available

Marketing Opt-Out

Unsubscribe from all bjji promotional communications — including bonus offers, seasonal promotions, and BPL cricket specials — at any time from your account settings. Opting out of marketing does not affect essential transactional communications such as deposit confirmations and security alerts.

Instant Activation
To activate any responsible gaming tool, log in to your bjji account and navigate to Account Settings > Responsible Gaming. If you are unable to access your account or need immediate assistance activating a self-exclusion, please contact our support team directly at [email protected] and a team member will assist you within one hour, 24 hours a day, 7 days a week.
Know the Signs

Recognising Problem Gambling Behaviour

Problem gambling can develop gradually. Many players do not realise their gambling habits have become harmful until the impact on their finances, relationships, or mental health is already significant. bjji encourages all players to regularly reflect on their gambling behaviour using the checklist below.

If you recognise several of the signs listed here in your own behaviour — or in the behaviour of someone you care about — it is important to seek support immediately. bjji's responsible gaming team is available around the clock to help.

Warning Signs to Watch For

  • Spending more money on gambling than you originally planned or can comfortably afford.
  • Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
  • Feeling anxious, irritable, or restless when you are not able to gamble.
  • Borrowing money from family, friends, or lenders to fund gambling activity.
  • Lying to people close to you about how much time or money you spend gambling.
  • Gambling as a way to cope with stress, depression, boredom, or loneliness.
  • Neglecting work, family obligations, or personal health because of gambling.
  • Unsuccessfully attempting to cut down or stop gambling despite wanting to do so.
  • Prioritising gambling over meals, sleep, or important personal commitments.
  • Feeling a constant need to increase your stakes to achieve the same level of excitement.
Step-by-Step Guide

How to Activate Self-Exclusion on bjji

Self-exclusion is straightforward to activate. Follow the steps below or contact our support team and we will walk you through the process personally.

1

Log In to Your bjji Account

Access your account at bjji.io using your registered username and password. If you have forgotten your credentials, use the password reset option or contact support at [email protected] for immediate assistance.

2

Navigate to Account Settings

From the main menu, go to your Account Settings panel. Look for the "Responsible Gaming" or "Player Safety" section within your account dashboard.

3

Select Self-Exclusion and Choose Your Period

Under the Responsible Gaming controls, select "Self-Exclusion". Choose your preferred exclusion period: 6 months, 12 months, 2 years, 5 years, or permanent closure. Read the confirmation notice carefully before proceeding.

4

Confirm Your Decision

bjji will ask you to confirm your self-exclusion request by re-entering your password. This step ensures the decision is deliberate. Once confirmed, your account is immediately suspended for real-money play.

5

Receive Confirmation and Withdraw Any Remaining Balance

You will receive an email confirmation of your self-exclusion to your registered address. Any funds remaining in your bjji account can be withdrawn via bKash, Nagad, or your chosen payment method even during the exclusion period — please contact support to process this.

Prefer to speak to someone directly? Email [email protected] with the subject line "Self-Exclusion Request" and our team will process your request within one hour.

Our Pledge to Players

What bjji Commits to You

Responsible gaming is only meaningful when the platform you play on actively upholds it. Below is bjji's formal commitment to every player in Bangladesh. These are not aspirational statements — they are operational policies enforced across our entire platform team.

bjji continuously reviews its responsible gaming measures against best-practice standards and updates them as our player community and our platform grow. Your safety is not negotiable.

We will never target you with marketing if you have opted out of promotional communications or if you are currently under a self-exclusion period.

We will never encourage you to chase losses through bonus offers, targeted re-engagement campaigns, or time-limited promotions designed to pressure rapid decision-making.

We will proactively reach out if our responsible gaming monitoring system identifies patterns in your account activity that may indicate harmful gambling behaviour.

We will process self-exclusion requests immediately — any bjji support agent who receives a self-exclusion request by chat or email is authorised to activate the exclusion on the spot, without delay or persuasion attempts.

We will train our support team in responsible gaming best practices and problem gambling awareness so that every interaction with a player in distress is handled with sensitivity and appropriate urgency.

We will never allow a self-excluded account to be reopened early, regardless of what the account holder requests — the safety period must be fully served before reinstatement can even be considered.

Need Help?

You Are Not Alone — Help Is Available

If gambling is causing you distress, financial hardship, or conflict in your personal relationships, please reach out. Speaking to someone is always the right first step.

bjji Responsible Gaming Support

Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week to assist any player who is concerned about their gambling habits. Whether you need help activating account controls, understanding your options, or simply need someone to talk to, we are here.

[email protected] 24/7 Live Chat in-app Response within 1 hour
Common Questions

Responsible Gaming FAQ

bjji strictly enforces a minimum age of 21 years for all players. During the account registration process, you are required to declare your age and agree that you are 21 or older. bjji verifies age through KYC document checks and reserves the right to close any account where the player is found to be below 21 years of age, forfeiting any balance held.

Log in to your bjji account and go to Account Settings, then select the Responsible Gaming section. From there you can set a daily, weekly, or monthly deposit limit in Bangladeshi Taka (৳). Your chosen limit takes effect immediately. If you wish to increase an existing limit, the new higher limit will only take effect after a mandatory 7-day cooling-off period — this delay is a safety feature and cannot be waived.

A time-out is a short-term break from real-money play, lasting between 1 day and 30 days. It is designed for players who want a brief pause to reflect. Self-exclusion is a longer-term measure, available for 6 months, 12 months, 2 years, 5 years, or permanently. Both measures prevent real-money gambling during the active period and cannot be reversed early — but self-exclusion is a more serious commitment and triggers additional safeguards such as full marketing suppression and permanent exclusion from receiving promotional offers.

Yes. If you have a remaining balance in your bjji account when self-exclusion is activated, you are still entitled to withdraw those funds. Please contact the bjji support team at [email protected] or via the in-app live chat to request a withdrawal. The team will process your withdrawal to your registered bKash, Nagad, or bank account as quickly as possible. No new deposits are permitted during the exclusion period.

The most important step is to act immediately rather than waiting for the problem to worsen. You have several options: activate a time-out or self-exclusion directly from your account settings; contact the bjji responsible gaming support team at [email protected] for confidential guidance; or speak to a trusted friend, family member, or mental health professional. bjji's support team is available 24/7 and will never judge or pressure you — their sole objective is to help you regain control.

Yes. bjji uses an automated responsible gaming monitoring system that analyses account activity patterns — including session frequency, deposit behaviour, loss-to-deposit ratios, and time-of-day activity — for indicators of potential problem gambling. Where the system flags a concern, a member of the bjji responsible gaming team will proactively reach out to the player with information and support options. This outreach is confidential and carries no negative consequence for the player's account.
Continue Exploring bjji

Play Responsibly — Enjoy Every Session

Now that you know the tools and resources available to help you stay in control, you can enjoy the full bjji platform with confidence. Explore our cricket betting markets, casino games, and card game titles — always within your personal limits. 21+ only.

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